New customers
Discount on project & service fees (1st year)
Discount 20%
- $10,000
- Offer Value
New customers
Complimentary Office Hours
FREE
- $2,500
- Offer Value
Offers (2)
Basic Info
Satrix Solutions is a customer experience and employee engagement consultancy dedicated to revealing actionable insights that boost loyalty and revenue growth.
Partnering with Satrix Solutions ensures you will receive trustworthy data, objective findings, robust reporting & analytics, and specific recommendations to drive improvement efforts.
Avoid common pitfalls of implementing programs internally, such as low participation, poor quality data, program design that doesn't conform to best practices, confirmation bias, and inconsistent follow-up.
Our clients (100% enthusiastic Promoters) experience increased satisfaction, retention, account expansion, and sales win rates - all of which contribute to higher valuations in the public and private markets.
Our programs include:
- Net Promoter Score (NPS) Survey
- Customer Satisfaction Survey
- Onboarding / Implementation Survey
- Customer Advisory Board
- Customer Defection (Churn) Analysis
- Customer Awareness / Perception Audit
- Sales Win Loss Analysis
- Employee Net Promoter Score (eNPS) Survey
- Employee Engagement Survey
- Employee Opinion Survey
- Interdepartmental Survey
- Custom Research Programs
Why work with us
- Increase customer satisfaction & loyalty
- Reduce churn
- Identify and address customer pain points
- Increase sales win rates
- Obtain valid customer feedback data & metrics you can trust
- Leverage customer input and insights to guide investments & priorities
- Acquire actionable competitive intelligence
- Accelerate revenue growth through retention, referrals, upsell / cross-sell and higher sales close rates
Clients (25)
PayPal
Diversified Financial Services
PayPal Holdings, Inc. is an American company operating an online payments system in majority of countries that supports online money transfers and serves as an electronic alternative to trad... read more
UNVERIFIED
Betterworks
Internet Software & Services
Unify your organization and empower your people to perform through alignment, commitment, and transparency
UNVERIFIED
HackerRank
Internet Software & Services
HackerRank is a tech company that focuses on competitive programming challenges for both consumers and businesses, where developers compete by trying to program according to provided specifi...
UNVERIFIED
Parchment
Internet Software & Services
Securely send, receive, and engage with credentials like transcripts, diplomas or certificates. K12, Higher Education, State Agencies and others.
Brochure
Video
Company focus
Services
Industries
Projects or Case studies (5)
How Schindler Relies on Candid Employee Feedback to Assist in the Development of its Managers
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As part of the company’s long-standing program for “Building a Winning Team,” Schindler partnered with Satrix Solutions and adopted the Net Promoter Score methodology to gather honest feedback for its managers from their direct reports. Satrix Solutions worked with Schindler to develop an employee feedback strategy that relied on a two-pronged approach: listening to employees and addressing inconsistencies in the overall employee experience as it relates to their manager’s leadership skills. This decision has had a profound impact on the company’s ability to keep their finger on the pulse of employee sentiment.
Customer and Employee Feedback Guides Parchment in Turning Credentials into Opportunities.
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Parchment required reliable customer data and insights that would guide important decisions for all members of the leadership team. Satrix Solutions focused the initial survey on specific satisfaction attributes that would elicit feedback used to guide Parchment’s service delivery model and roadmap discussions. This included identifying whether Parchment was a viewed as “must-have” solution by its various customer groups. After establishing a solid baseline, and then analyzing trends over time, Satrix Solutions serves as an objective partner to provide Parchment leadership with detailed insights regarding what matters to customers and the actions likely to have the greatest impact on customer satisfaction and retention
How Cority’s Sales Win Loss Program Drives Higher Sales Win Rates and Client Retention.
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Using in-depth phone interviews to target decision makers at companies that would be “ideal” clients, Satrix Solutions’ experts explore a variety of topics with key contacts who evaluated Cority and their most formidable competitors. The objectives include eliciting candid feedback on how Cority performed during the sales process, and what messaging resonated most with prospective buyers. Interviews also focus extensively on competitive dynamics and perceived differentiators so Cority can stay abreast of how decision makers feel the platform, people, and value compare to alternatives in the market.
How customer feedback helps WEX improve the service experience, refine its product roadmap, and maintain a strong competitive advantage.
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To maintain an ongoing understanding of customer sentiment, expectations, and requirements, the WEX Corporate Payments Marketing team tapped Satrix Solutions as its strategic partner to regularly assess customer satisfaction. In addition to leveraging 3rd party experts to solicit feedback on the company’s offering and people, the WEX leadership team wanted to ensure their priorities continuously aligned with the needs of the market.